River Dog Book Company, LLC Shipping Policy
Thank you for visiting and shopping at River Dog Book Co. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
These are the shipping methods and their starting fees that we currently offer:
• USPS Media Mail, takes 3-5 business days, pricing is dependent upon weight & ship-to address, beginning at $5
• USPS Priority Mail, takes 2 business days, pricing is dependent upon weight & ship-to address, beginning at $9
• USPS International Shipping, shipping time is dependent upon ship-to address, pricing is dependent upon weight & ship-to address, beginning at $30
USPS is experiencing some delays and service interruptions, working hard to meet increased shipping demand while also adhering to strict distancing and health measures. This has led to much slower delivery than we are all used to. Unfortunately, we simply don't have any further information about a possible arrival time. We cannot guarantee arrival of a shipment by a certain date.
We've noticed that USPS is not often scanning their tracking labels. That means that tracking numbers often link to a message saying, "Shipping label created, USPS awaiting item." Unfortunately, this bit of the process is totally out of our hands. We can assure you that shipments leave the store within 24 hours of label creation and that the package is on its way to you. Postal carriers are also experiencing delayed shipping times, meaning that arrival dates may be later than you are used to.
Shipment to P.O. boxes or APO/FPO addresses
River Dog Book Co. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, as well as internationally.
Shipment Confirmation & Order Tracking
Due to the volume of shipments we send, we are not able to send tracking information to every customer in a timely fashion. Rest assured, however, that we do have that information! If you think your shipment is taking an inordinate amount of time to get to you, please reach out to us at email@example.com and we will update you as to the status of your shipment within 48 hours.
Customs, Duties and Taxes
River Dog Book Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
River Dog Book Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Return Policy provides detailed information about options and procedures for returning your order.